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Alerts & Notifications

Stay on top of your sync health with real-time alerts and easy-to-manage notifications.

📣 What Are Alerts?

Alerts let you know when something important happens in your integration pipelines: - Connection Offline
Triggers when a source or destination connection fails (e.g. OAuth expires or host unreachable).
- Auth Expired
Indicates that stored credentials need re-authorization.
- Quota/Usage
Warns when you’ve crossed a usage threshold (rows, sync count, cost).
- Custom Events
Tool-specific events (e.g. processing errors, invalid schema changes).

🖥 Viewing All Alerts

Navigate to Account > Alerts > Alert Details to see the full list:

Alert Details Table

Column Description
Severity Visual icon (⚠️🟡🔵) indicating criticality — red for errors, yellow for warnings, blue for info.
Sync Which pipeline generated the alert (e.g. “Salesforce → PostgreSQL, every 30 mins”).
Type Internal code (e.g. CONNECTION_OFFLINE, AUTH_EXPIRED).
Message Human-readable explanation (e.g. “Destination connection is offline”).
Source Connector that raised it (e.g. salesforce, googlesheets).
Created Timestamp when the alert fired.
Status NEW, ACKNOWLEDGED, or RESOLVED.
Actions Menu for acknowledging or dismissing the alert.

Use the controls in the top right to narrow down the list:

  • Entries per page: Adjust how many alerts you see at once.
  • Status dropdown: Show only NEW, ACKNOWLEDGED, or RESOLVED alerts.
  • Severity dropdown: Filter by severity level.
  • Search box: Full-text search across sync names, messages, and types.

✅ Acknowledging & Clearing

  1. Acknowledge
    Click the “⋮” in the Actions column and choose Acknowledge. This marks the alert as ACKNOWLEDGED and helps your team know it’s being handled.

  2. Resolve / Clear
    Once fixed, open the Actions menu again and select Resolve. Resolved alerts move out of the “New” list but remain in history for audit.

  3. Bulk Clear
    Use the Clear All button at top-right to acknowledge or resolve all currently filtered alerts in one click.

🔔 Notification Settings

By default, alerts appear in-app only. To get email or webhook notifications:

  1. Go to Account > Settings > Alerts.
  2. Under each Alert Type, toggle your preferred channels:
  3. Email: Send a message to your registered address.
  4. Webhook: POST a JSON payload to your endpoint.
  5. Optionally set custom thresholds (e.g. trigger Cost Alerts at \$30 instead of default).

Tip: For mission-critical pipelines, subscribe multiple recipients so your on-call and Slack cogroup both get notified.

📈 Best Practices

  • Prioritize by Severity: Deal with red (errors) immediately; yellow (warnings) next.
  • Group Alerts by Pipeline: When many alerts fire, use the search box to filter by sync name.
  • Audit Your History: Check resolved alerts in the table with a “Resolved” filter to verify when and why issues occurred.
  • Automate Remediation: Combine webhooks with AWS Lambda or your CI/CD to trigger auto-retries on transient errors.

Need Help?
If an alert message isn’t clear, click its Actions menu and choose View Details for a deeper stack trace or contact Support right from the alert row.